We are required by law to verify all of our customers. The type of verification we will need can be different depending on the amount that you are sending, and which country you are sending from. This is because each country you can send from will have different laws that Merit Remit need to abide by. Usually, we will only be required to check your name, address and date of birth. However, in some circumstances, we may also require further information in order to comply with our regulatory obligations. This can include the purpose of your transfer or source of funds for example. We will contact you if we require anything from you, so please ensure you check your emails regularly after you’ve created your transfer.

In most cases, transfers sent using Merit Remit arrive within minutes. The expected delivery time will be displayed to you before you make a payment. Merit Remit aims to complete transfers within the timeframes given, however some transfers can take longer depending on how the money is being received. Your transfer will not start until Merit Remit has received authorisation from your payment provider. Timeframes may be also extended due to sender and/or recipient verification checks, third party operating hours, or incorrect information being received.